Refund Policy
We believe as strongly in customer service as we do in our products, and we want you to love your new instrument, so if you have any questions or concerns, please contact us at info@honoluaukuleles.com so we can help solve the problem to your satisfaction.
Product Returns
We offer full refund within 30 days of order if you don't love your purchase.
To be eligible for a return, your item must appear unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are processed on receipt of the product and inspection confirming "as new" condition. Refunds may take 2-3 days to appear on your statement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Product Warranty
All products are covered by 1 year manufacturer warranty against manufacturer defect. Manufacturer warranty does not cover problems that arise due to especially high/low humidity or temperature levels.
